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Arjan Vermeulen

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Arjan Vermeulen

Arjan Vermeulen a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Thanks Acenerate! Looks like this could be very helpful. I will certainly look into this.

 

Cheers.
Arjan Vermeulen

Afficher le commentaire · Publication le 02 juin 2020 · Arjan Vermeulen

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Arjan Vermeulen a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Thanks, Ill have a look at this but I do not believe it's an option to instruct customers to type the word escalate. This should be easy for them by just pressing a button.

Regards,

Arjan Vermeulen

Afficher le commentaire · Publication le 06 mars 2020 · Arjan Vermeulen

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Arjan Vermeulen a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Good Day,

I would like to add/have an escalate button within support tickets where the customer can click on in case he is not satisfied. When he clicks on the button an email should be send to one or multiple users and the customer should be notified that the ticket was escalated and the will be contacted shortly.

Thanks,

Arjan Vermeulen

Publication le 25 févr. 2020 · Arjan Vermeulen

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