Kyle Davis

1. Communauté
2. Zendesk AI EAP - Generative AI
3. Announcing the Summarization & Text Enhancing EAP

Can this be added to a Sandbox account for testing and then the live account later if it works well?

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• Kyle Davis
• Création 16 mai 2023 12:29
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the summarization and text enhancing EAP

Can this be on a Sandbox account for testing and then later moved to the live account?

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• Kyle Davis
• Création 16 mai 2023 12:28
• 2 votes

1. Support
2. ...
3. Ticket management
4. Changing your ticket ID starting number

We were updating the ticket number start count and I did a typo of putting in a wrong number and not the numbers are much higher. I meant to put in 48999, but put in 49999. So, now there is a 1000 ...

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• Kyle Davis
• Création 8 septembre 2022 18:07
• 0 vote

1. Agent guide
2. Ticket management
3. Sharing tickets

Hi, When a ticket is shared, the user does not have an "Organization" assigned to them. We have set up a share with just one company and all their users will be from the same company. Is there a wa...

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• Kyle Davis
• Création 8 septembre 2022 14:31
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views for Org

Hi Gaurav, When you are viewing the user's profile, do you have them set to "Can view tickets from user's org"?

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• Kyle Davis
• Création 16 mai 2022 12:30
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore reporting by person who actioned and not asignee.

Hi Jack,   I would have to look into see if this is possible as well. However, there is an app that does this. https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/. It tracks how l...

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• Kyle Davis
• Création 15 avril 2022 16:11
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client ...

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• Kyle Davis
• Création 1 avril 2022 20:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. View of all tickets from organizations a user is part of

I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.

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• Kyle Davis
• Création 1 avril 2022 20:33
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Hi Rolf Hayes,   Your trigger looks like it should work. I have one similar. Maybe this will help.

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• Kyle Davis
• Création 1 avril 2022 20:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Ability to assign organization when adding new user

Hi,   This feature would be nice. However, if the Organization already exists, you can add a user while viewing the Organization, you can "add user" and the new user will be assigned to that compan...

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• Kyle Davis
• Création 1 avril 2022 20:26
• 0 vote