Kyle Davis

1. Support
2. ...
3. Ticket management
4. Changing your ticket ID starting number

We were updating the ticket number start count and I did a typo of putting in a wrong number and not the numbers are much higher. I meant to put in 48999, but put in 49999. So, now there is a 1000 ...

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• Kyle Davis
• Création 8 septembre 2022 18:07
• 0 vote

1. Agent guide
2. Ticket management
3. Sharing tickets

Hi, When a ticket is shared, the user does not have an "Organization" assigned to them. We have set up a share with just one company and all their users will be from the same company. Is there a wa...

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• Kyle Davis
• Création 8 septembre 2022 14:31
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views for Org

Hi Gaurav, When you are viewing the user's profile, do you have them set to "Can view tickets from user's org"?

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• Kyle Davis
• Création 16 mai 2022 12:30
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore reporting by person who actioned and not asignee.

Hi Jack,   I would have to look into see if this is possible as well. However, there is an app that does this. https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/. It tracks how l...

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• Kyle Davis
• Création 15 avril 2022 16:11
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client ...

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• Kyle Davis
• Création 1 avril 2022 20:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. View of all tickets from organizations a user is part of

I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.

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• Kyle Davis
• Création 1 avril 2022 20:33
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Hi Rolf Hayes,   Your trigger looks like it should work. I have one similar. Maybe this will help.

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• Kyle Davis
• Création 1 avril 2022 20:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Ability to assign organization when adding new user

Hi,   This feature would be nice. However, if the Organization already exists, you can add a user while viewing the Organization, you can "add user" and the new user will be assigned to that compan...

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• Kyle Davis
• Création 1 avril 2022 20:26
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set Due Date Automatically when Ticket is Submitted

Sean Schulze can you please provide a screen capture of the ticket field you've created for the due date?

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• Kyle Davis
• Création 25 mars 2022 20:20
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set Due Date Automatically when Ticket is Submitted

Sean Schulze, you should be able to do this with the Trigger. As you can see in the image below, I have the "Meet all" set to "Status>Changed from>New" and the action is set the date to 7 days from...

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• Kyle Davis
• Création 25 mars 2022 19:30
• 1 vote