Kyle Davis

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client ...

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• Kyle Davis
• Création 1 avril 2022 20:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. View of all tickets from organizations a user is part of

I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.

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• Kyle Davis
• Création 1 avril 2022 20:33
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Out of office trigger

Hi Rolf Hayes,   Your trigger looks like it should work. I have one similar. Maybe this will help.

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• Kyle Davis
• Création 1 avril 2022 20:29
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature request: Ability to assign organization when adding new user

Hi,   This feature would be nice. However, if the Organization already exists, you can add a user while viewing the Organization, you can "add user" and the new user will be assigned to that compan...

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• Kyle Davis
• Création 1 avril 2022 20:26
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set Due Date Automatically when Ticket is Submitted

Sean Schulze can you please provide a screen capture of the ticket field you've created for the due date?

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• Kyle Davis
• Création 25 mars 2022 20:20
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Set Due Date Automatically when Ticket is Submitted

Sean Schulze, you should be able to do this with the Trigger. As you can see in the image below, I have the "Meet all" set to "Status>Changed from>New" and the action is set the date to 7 days from...

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• Kyle Davis
• Création 25 mars 2022 19:30
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Create Child Ticket

Hi Eduardo Cunha,   Yes, I installed a browser plugin for Zendesk that has a Dark Mode Theme https://growthdot.com/?utm_source=darkmode&utm_medium=referral&utm_campaign=browser. There is one for Ch...

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• Kyle Davis
• Création 25 mars 2022 19:25
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Create Child Ticket

Hi,   If you have Professional, Enterprise, or Enterprise Plus you can do this with Side Conversation Child tickets. You can turn this on by going to the Admin Center>Objects and Rules>Settings>Sid...

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• Kyle Davis
• Création 25 mars 2022 12:58
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Setting up agent groups

To get support from Zendesk, you can click the "Get help" on the this page or from your Zendesk support site, click your profile in the upper right and click "Get Help.

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• Kyle Davis
• Création 6 mai 2021 19:10
• -1 votes

1. Communauté
2. Zendesk Suite Q&A
3. Setting up agent groups

How are you groups/Agents setup? There has to be one default group, but you can then change agents to be in a different group after they are created. Then you have to configure the triggers to only...

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• Kyle Davis
• Création 6 mai 2021 17:51
• -1 votes