Britt Mauriss
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Dernière activité effectuée par Britt Mauriss-
Britt Mauriss a ajouté un commentaire,
Based on Chris Drylie's update above, we're in for at least another 1-2 years of waiting for Facebook Group functionality to make it on the product team's radar, let alone an EAP. I'm not optimistic.
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Britt Mauriss a ajouté un commentaire,
I agree, this is an essential feature that's missing from ZenDesk. I can't track whether my agents are online replying to email tickets, and Explore data has at least an hour's lag, so checking the...
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Britt Mauriss a créé une publication,
Feature Request: Integrate Facebook Groups with ZenDesk
At my company, Keller Williams Realty International (KWRI), the vast majority of our social engagement occurs within Facebook Groups, which are typically closed or private rather than public. Withi...
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Britt Mauriss a ajouté un commentaire,
This would be hugely helpful for my team at Keller Williams. Our chat duration drags on much longer than it needs to because the process of ending a chat / managing the ticket adds a significant am...