Britt Mauriss

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

I agree, this is an essential feature that's missing from ZenDesk. I can't track whether my agents are online replying to email tickets, and Explore data has at least an hour's lag, so checking the...

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• Britt Mauriss
• Création 24 mars 2020 13:40
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk Chat -- automating the ending of a chat

This would be hugely helpful for my team at Keller Williams. Our chat duration drags on much longer than it needs to because the process of ending a chat / managing the ticket adds a significant am...

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• Britt Mauriss
• Création 2 janvier 2020 23:55
• 0 vote