Nulat Danur Wendo

1. Communauté
2. Zendesk Suite Q&A
3. Showing SLA metrics for specific agents over period of time

Hi Devan,I am curious how to define how long the SLA response on last assignee (on Zendesk Explore). If I use ticket updates dataset, is impossible to add response time neither so if I use sla perf...

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• Nulat Danur Wendo
• Création 11 décembre 2019 02:08
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Showing SLA metrics for specific agents over period of time

Hi,I wonder how to use between in calculated metrics. Let's say I want to find how many tickets that have response time "between 24 - 36 hours"   and If I create formula add "< BETWEEN(24,36) it ha...

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• Nulat Danur Wendo
• Création 9 décembre 2019 10:52
• 0 vote