Recherches récentes
Pas de recherche récente

Shot Scope Support
Adhésion le 15 avr. 2021
·
Dernière activité le 16 oct. 2021
Suivis
0
Abonnés
0
Activité totale
2
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Shot Scope Support
Shot Scope Support a ajouté un commentaire,
Hi, is it possible for the outcome of a 'Transfer to agent' in the 'Flow Builder' to be a new email ticket that populates the backlog?
We aren't looking to have an online human chat presence but would like a bot presence. Ideally what would happen is that if the customer doesn't get the help they are looking for they can submit a request/contact form that generates an email ticket in the backlog for us to pick up.
It seems the only type of support ticket that can be generated is a Chat ticket not a support ticket or have I got that totally wrong?
Afficher le commentaire · Publication le 01 oct. 2021 · Shot Scope Support
0
Abonnés
0
Votes
0
Commentaire