Catherine Michalak

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Ryan, Thanks for this. I'm quite new to the coding world and so have some basic questions. Which of the values in the above code would i need to replace? Do I need to list out all existing count...

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• Catherine Michalak
• Création 13 octobre 2020 11:27
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi there, Could anyone advise what would be the best way to set up this type of segmentation using user tags? User role is good, but user locale isn't useful in our case. Tags however capture vario...

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• Catherine Michalak
• Création 13 octobre 2020 09:06
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Export report exports with Clickable Links?

This would definitely be useful in excel or other formats of extracted reports. We have teams that do analysis work on huge data dumps outside of explore because it faster, friendlier, etc and it w...

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• Catherine Michalak
• Création 6 octobre 2020 07:34
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

Hi @... This is already possible by changing the permissions within the role(s) assigned to agents to allow them to create group level / global macros.  

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• Catherine Michalak
• Création 1 octobre 2020 22:34
• -4 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Support tip: Highlight added and removed tags in Ticket Events view

This is really great - very much needed!

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• Catherine Michalak
• Création 1 octobre 2020 22:15
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi @..., Have you seen this - Content blocks EAP? And more info on how it works once you have it - here: Enabling content blocks. The articles describes what that will allow you to do - does that p...

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• Catherine Michalak
• Création 15 juillet 2020 11:34
• -1 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Tips for Tags ( Usage and Overall Planning ) + a few general thoughts

@... Thank you!

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• Catherine Michalak
• Création 11 mai 2020 11:25
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Tips for Tags ( Usage and Overall Planning ) + a few general thoughts

This is great! Thanks for sharing @.... I do have a question around your last point.  Is there a specific way in which you've gone about documenting your setup so someone could easily take over.  I...

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• Catherine Michalak
• Création 6 mai 2020 20:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

Hi all, not sure if this helps but sharing anyway in case someone is looking to have a connection between user field and ticket field working the other way around where user field will populate a t...

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• Catherine Michalak
• Création 22 novembre 2017 12:38
• 5 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

This is perfect! Thanks a lot!

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• Catherine Michalak
• Création 21 octobre 2017 19:36
• 0 vote