Crawford Philleo
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Activité récente par Crawford Philleo-
Hey there, I'm experimenting with the DATE_FIRST_FIX function and finding that I get very different results if I use "Ticket Solved" as my date filter in the query (rather than Ticket Created date,...
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I'm wondering if there is a way to get the (Agent Replies) metric on the Tickets data set to reflect only public comments by agents that do not contain a specific string. I'm noticing that this met...