Crawford Philleo

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

+1 for this feature to be available. Are there any plans to actually implement and/or timing someone could share?Thanks!

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• Crawford Philleo
• Création 21 octobre 2021 16:26
• 0 vote

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Support

I'm wondering if there is a way to get the (Agent Replies) metric on the Tickets data set to reflect only public comments by agents that do not contain a specific string. I'm noticing that this met...

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• Crawford Philleo
• Création 30 avril 2021 19:24
• 0 vote

1. Explore
2. ...
3. Writing formulas
4. Working with earliest and latest date functions

Hey there, I'm experimenting with the DATE_FIRST_FIX function and finding that I get very different results if I use "Ticket Solved" as my date filter in the query (rather than Ticket Created date,...

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• Crawford Philleo
• Création 1 juillet 2021 21:59
• 0 vote