Crawford Philleo

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Requester External ID in Updates History Dataset?

Hey Dave -  Yes, Requester ID is there for sure, but that is different from "Requester external ID" which is what I'm hoping to use for certain applications, but does not seem to be available.

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• Crawford Philleo
• Création 30 juillet 2022 18:18
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Hello -  I followed the steps here, but I'm not getting 100% the results I'm looking for in in my query results. I built a custom metric to show me the the number of tickets that are moved from a s...

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• Crawford Philleo
• Création 30 novembre 2021 23:10
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Running/rolling average

Hello - I'm interested in setting up a metric like this, that would show you the 7-day rolling average of tickets. Looking at the suggestion in this thread, I'm super confused - wouldn't adding a d...

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• Crawford Philleo
• Création 4 novembre 2021 17:11
• 1 vote

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

Hi, I'm pretty concerned with the status of "Change attribute" and whether or not it'll be included with the new dashboard builder. Nearly every dashboard I have for our organization utilizes this ...

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• Crawford Philleo
• Création 20 novembre 2023 14:54
• 0 vote