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Mohamed Abdelwahed

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Mohamed Abdelwahed

Mohamed Abdelwahed a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics
Communauté

Mr. Graeme,

Thanks a lot, I will try and feed you back

 

Afficher le commentaire · Publication le 21 nov. 2019 · Mohamed Abdelwahed

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Mohamed Abdelwahed a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics
Communauté

Thanks Mr, Andrew,

What I meant to say is " I need some way to make the Quality team not picking the ticket from the agent solved but instead they will get a random amount of tickets for agent or agents in order to review them.

Afficher le commentaire · Publication le 21 nov. 2019 · Mohamed Abdelwahed

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Mohamed Abdelwahed a créé une publication,

Publication Q&A - Reporting and analytics
Random ticket - Quality purpose

Hi,

We are working in a bigger company that has a team to monitor the solved ticket and I want to know if there is anyway to make the QA team not pick the ticket from the queue and to be assigned to review it randomly

Regards

Publication le 20 nov. 2019 · Mohamed Abdelwahed

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