Lateesha Clark

1. Communauté
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

This was so helpful and REALLY easy to use. THANK YOU THANK YOU THANK YOU

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• Lateesha Clark
• Création 8 septembre 2021 00:20
• 0 vote

1. Chat
2. ...
3. Configuring the Chat widget
4. Authenticating users in Chat

Just wanted to let you know the following bullet points in the article lead to broken links: Enabling Zendesk authentication Enabling social and business single sign-on (SSO) Enabling single sign-...

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• Lateesha Clark
• Création 17 août 2021 21:27
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Proactive Greeting with Pre Chat Form

I would also love to see the ability to offer the pre-chat form as part of the triggered proactive chats. I think Brad Harris' recommendation that is a few messages above would work great for us!

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• Lateesha Clark
• Création 27 août 2020 17:16
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Feature request: Zendesk Talk - set maximum queue wait time per number

We would also benefit from this feature. We have one phone line supported by over 20+ agents while I have another line supported by 2 agents.  Having the customizability per number is essential and...

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• Lateesha Clark
• Création 30 juillet 2020 17:24
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

I would like to echo Richard's feedback.  Currently, due to Coronavirus, we are experiencing an uptick in volume. During this VERY sensitive time, it is practically infuriating for a client to hear...

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• Lateesha Clark
• Création 17 mars 2020 16:15
• 1 vote