Alan Peterson

Sadly not Rich Herbert .

I have a perhaps much simpler question related to this that I suspect will help many other people. What if we wanted to not assign a date value per se, but just a string immediately before/after a delimiter (say ‘|’). Ideally, I would like to be able to populate two custom fields one with the ‘ABC’ value and another with the ‘123’ value, but If I could get the syntax for just populating ‘ABC’ to a custom field that would be very helpful. Below is a sample subject and part of the code.

Thanks.

Subject - Onboarding Request ABC|123

{
   "ticket": {
       "custom_fields": [
           {
               "id": 19626217318541,
               "value": "{% assign parts = ticket.title | split: "|" %}"
           }
       ]
   }
}

Just as an FYI - when you use the API to delete closed tkts via 'destroy_many' API call it's limited to 100 tkts at a time, which is a bit annoying. When it's called via the API they should increase the limit to 500 tkts vs the usual 100 tkts.

@... & Jimmy Rufo - I've just tested and your suggestion doesn't keep the format as nice as it does when you just copy/paste from Excel to the tkt normally, but it's much better and workable. Below are some screenshots for you/anyone else that was wondering how this looks.

Via copy/paste into tkt:

Via fwd via email automation:

Via just copy/past into side conversations email:

Jimmy Rufo - I honestly don't know because that's not our use-case. Our use-case is pretty simple - I usually send an external email on a tkt via the 'Side Conversations' and with that in mind, I don't want to pull internal comments into the external email.

Is there a way to enhance the side conversations - email capability to maintain the formatting when copying/pasting from Excel or a similar spreadsheet software? Currently, when I copy/paste from an Excel spreadsheet the formatting is lost and it severely limits the usefulness.

+1 If we cannot have a remove trigger then allow us to have the ability to remove a specific collaborator. With tha functionality we can work around this.

I recently installed the Opsgenie app on our domain and the app only shows a persistent, "Application loading. Please wait..." error. The token was a fresh token, so not sure why it's not connecting to Opsgenie...