Alan Peterson

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Toby Sterrett & Jimmy Rufo - I've just tested and your suggestion doesn't keep the format as nice as it does when you just copy/paste from Excel to the tkt normally, but it's much better and workab...

• Afficher le commentaire
• Alan Peterson
• Création 14 juin 2022 21:17
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Jimmy Rufo - I honestly don't know because that's not our use-case. Our use-case is pretty simple - I usually send an external email on a tkt via the 'Side Conversations' and with that in mind, I d...

• Afficher le commentaire
• Alan Peterson
• Création 14 juin 2022 20:30
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Is there a way to enhance the side conversations - email capability to maintain the formatting when copying/pasting from Excel or a similar spreadsheet software? Currently, when I copy/paste from a...

• Afficher le commentaire
• Alan Peterson
• Création 14 juin 2022 19:58
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1 If we cannot have a remove trigger then allow us to have the ability to remove a specific collaborator. With tha functionality we can work around this.

• Afficher le commentaire
• Alan Peterson
• Création 12 mars 2020 20:43
• 0 vote