Recherches récentes


Pas de recherche récente

skwitz's Avatar

skwitz

Adhésion le 15 avr. 2021

·

Dernière activité le 24 févr. 2022

Suivis

0

Abonnés

2

Activité totale

13

Votes

2

Abonnements

6

APERÇU DES ACTIVITÉS

Dernière activité effectuée par skwitz

skwitz a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

Chris Drylie We (Reddit) would love to be involved in this if we're not already on your list!

Afficher le commentaire · Publication le 24 févr. 2022 · skwitz

0

Abonnés

1

vote

0

Commentaire


skwitz a ajouté un commentaire,

Commentaire de la communauté Feedback - Apps and integrations (Platform)

Reddit here! We would also love this type of integration. We support our users in r/help, r/bugs, and r/redditmobile. We get about 10k posts/month to these subs combined and currently have to have a script running that will send us a modmail message that gets piped into Zendesk. It's super hacky and only gives us limited information. An official integration would be fantastic.

Afficher le commentaire · Publication le 20 oct. 2021 · skwitz

0

Abonnés

1

vote

0

Commentaire


skwitz a créé une publication,

Publication Feedback - Ticketing system (Support)

Currently, on the contact form, the URL will change based on that first/main drop down field. We'd love for it to also change based on any other drop downs that change/pop up. This would be super useful to direct folks to the exact form they need to use for the issue they're talking about.

Publication le 14 juin 2021 · skwitz

0

Abonnés

2

Votes

1

Commentaire


skwitz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Doesn't look like there's been much/any movement on this in 4 years, but Reddit would love to have this ability as well.

Afficher le commentaire · Publication le 18 juin 2020 · skwitz

0

Abonnés

0

Votes

0

Commentaire


skwitz a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We're running into this issue as well. In our case, we have a bunch reasons that we might want to reassign a ticket to our Anti-Evil Team, but there's currently no way to search for keywords unless they're in the title of the macro. It would be great if the macro search field also looked at the description of the macro so you could have a bunch of keywords there or even a separate keyword field altogether. As it stands now, our agents need to either memorize all the reasons, constantly refer to a cheat sheet, or create a bunch of different macros (which I'm about to do) to try to reduce brain cycles.

Afficher le commentaire · Publication le 25 janv. 2020 · skwitz

0

Abonnés

3

Votes

0

Commentaire