Zac Garcia

Activité totale

72
Dernière activité

1 novembre 2021 02:39
Membre depuis

15 avril 2021 15:25
Abonné à

0 utilisateur
Abonnés

0 utilisateur
Votes

10
Abonnements

45

Aperçu des activités

Dernière activité effectuée par Zac Garcia

Zac Garcia a ajouté un commentaire, 9 octobre 2019 17:01
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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- Zac Garcia
- Création 9 octobre 2019 17:01
- 0 vote
Zac Garcia a créé une publication, 9 octobre 2019 15:41
[Out of Office App] Allow Team Leads to Change Agent Status
1. Communauté
2. Feedback - Ticketing System (Support)
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
- Zac Garcia
- Création 9 octobre 2019 15:41
- 13 abonnés
- 8 commentaires
- 6 votes
Zac Garcia a créé une publication, 31 mai 2019 15:38
Support: Restrict Attachments by File Type
Répondu
1. Communauté
2. Feedback - Ticketing System (Support)
Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
- Zac Garcia
- Création 31 mai 2019 15:38
- 55 abonnés
- 38 commentaires
- 29 votes
Zac Garcia a créé une publication, 19 octobre 2018 21:05
How to embed videos with a timestamp into Guide articles
1. Communauté
2. Tips from users - Zendesk Suite
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
- Zac Garcia
- Création 19 octobre 2018 21:05
- 4 abonnés
- 1 commentaire
- 1 vote
Zac Garcia a ajouté un commentaire, 22 août 2018 22:27
Regarding the original request to have a list of suspended users: it's not a view or "list" per se, but the Suspended property is now searchable. Take a look here: https://support.zendesk.com/hc/en...
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- Zac Garcia
- Création 22 août 2018 22:27
- 3 votes
Zac Garcia a ajouté un commentaire, 6 juillet 2018 04:40
Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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- Zac Garcia
- Création 6 juillet 2018 04:40
- 0 vote
Zac Garcia a ajouté un commentaire, 14 février 2018 18:44
@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...
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- Zac Garcia
- Création 14 février 2018 18:44
- 0 vote
Zac Garcia a ajouté un commentaire, 18 octobre 2017 19:58
This is also very important to our workflows. The use case is as follows: End user sends email to our Zendesk. First Reply Time SLA goal is set. Zendesk Agent replies to End User. First Reply Time...
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- Zac Garcia
- Création 18 octobre 2017 19:58
- 6 votes
Zac Garcia a ajouté un commentaire, 12 octobre 2017 15:42
Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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- Zac Garcia
- Création 12 octobre 2017 15:42
- 1 vote
Zac Garcia a ajouté un commentaire, 15 août 2017 03:21
This is really helpful, Daniel. Thank you!
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- Zac Garcia
- Création 15 août 2017 03:21
- 0 vote