Bogdan Andrei Sturzoiu

1. Communauté
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Hi all, we're currently working on a reusable content feature that will help with this scenario. Users will be able to define reusable blocks, that can be managed centrally and placed in different ...

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• Bogdan Andrei Sturzoiu
• Création 26 juin 2019 08:08
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi all, the team is working on this project right now, but we don't have a specific timeline at this time. We'll update the thread when we are certain we can commit to a date. Thanks!

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• Bogdan Andrei Sturzoiu
• Création 20 juin 2019 13:22
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hey Brad, I'll make sure to share the feedback with the decision makers, it is indeed something people are concerned with.

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• Bogdan Andrei Sturzoiu
• Création 1 mai 2019 10:04
• 5 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi Kirsten, not 100% sure at this point but it seems like it's going to be part of a bunch of Guide Enterprise features to be launched this year - so yes.

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• Bogdan Andrei Sturzoiu
• Création 26 mars 2019 08:12
• -3 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hi everybody, we'll soon start working on a feature that will help with this use case - albeit not exactly publishing the same article in different sections. We call it "Reusable content" and it's ...

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• Bogdan Andrei Sturzoiu
• Création 22 mars 2019 08:19
• 2 votes

1. Communauté
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Article Expiration

Got it. That could actually be a use case for the scheduled publishing project we're preparing. I'll see if we can add this to the scope.

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• Bogdan Andrei Sturzoiu
• Création 28 février 2019 15:20
• 0 vote

1. Communauté
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Article Expiration

Hey there! Article verification is in EAP now: https://support.zendesk.com/hc/en-us/community/topics/360000033507-Zendesk-Guide-EAP-Article-Verification-for-Guide-Enterprise (this covers content ex...

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• Bogdan Andrei Sturzoiu
• Création 27 février 2019 08:51
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Hey @Morgan, having "Everyone" as the default user segment for everyone is probably not going to work - we'll just get complaints from the other half of the customer base :) Instead, how about defa...

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• Bogdan Andrei Sturzoiu
• Création 15 octobre 2018 07:28
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Hey there! we moved the visibility permissions from section to article level. This also means that we had to take the more secure and restrictive path that will cover the most scenarios. We also in...

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• Bogdan Andrei Sturzoiu
• Création 10 octobre 2018 07:29
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hey everybody, as mentioned above, we're aiming for an EAP in Q1 2019 for posting articles to multiple sections.

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• Bogdan Andrei Sturzoiu
• Création 24 septembre 2018 09:26
• 7 votes