Mark Ellers

1. Communauté
2. Zendesk Suite Q&A
3. Combining Subject Text and Comment Text trigger conditions

Thank you Brett and Graeme - it turns out that the ticket body comment text was being sent to Zendesk in markup. Luckily, the condition filter does read markup language, so I was able to fix this b...

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• Mark Ellers
• Création 8 octobre 2019 17:03
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

I successfully implemented this for my company, however it seems that migrating to the recently updated "CC/Followers experience" breaks this workflow. Any insight on if there is a simple fix/alter...

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• Mark Ellers
• Création 3 octobre 2019 19:53
• 0 vote