Ifra Saqlain

1. Communauté
2. Zendesk Suite Q&A
3. Promoted article on category section and article page

Hey Breanne Brock, It is possible using APIs. Happy to help :)

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• Ifra Saqlain
• Création 2 février 2023 02:55
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Show Section's Description under the Section Name

Hi Oxana, as you can see this query has Answered tag so this has been solved in 15 Sep 2021. Maybe some changes have happened so this document is no longer available here   You need to add {{descri...

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• Ifra Saqlain
• Création 26 janvier 2023 17:25
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Dave Potts, This is the solution: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-attachment-if-a-particular-dropdown-option-is-selected   and also, I'm sha...

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• Ifra Saqlain
• Création 25 janvier 2023 14:55
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hey Paul, actually I didn't try but I'll and get back to you with the solution :) for you.

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• Ifra Saqlain
• Création 25 janvier 2023 13:40
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

So you can try this snippet instead of form ID: if($("#new_request a.nesty-input").is(':contains("MY Form Name")')){ console.log("yes!");}else{ console.log("no!")} I simply tested it by console m...

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• Ifra Saqlain
• Modifié 25 janvier 2023 13:28
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul, you can try the above solution, use form-tag instead of form-id as Jahn Bronilla did. He hides their forms from non-authenticated users. You can do like this- if (HelpCenter.user.role=="an...

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• Ifra Saqlain
• Modifié 24 janvier 2023 04:39
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Paul, remove the old snippet which I have provided to you before and add this new, here forms are hiding from end_users (non-authenticated users ) only on homepage and dropdown on new-request-page....

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• Ifra Saqlain
• Modifié 23 janvier 2023 16:45
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Happy to help :)

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• Ifra Saqlain
• Création 23 janvier 2023 12:46
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul, The code is for non-authenticated person-   $(document).ready(function () {//Code for some specific ticket forms -- Startvar tagsToRemove = ['5361962484244'];  //special form IDfunction re...

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• Ifra Saqlain
• Modifié 23 janvier 2023 12:35
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

The above code is only hiding your value from the dropdown field for end-users and anonymous users. Not completely hiding.   You want to hide your form name in the dropdown so that code will hide o...

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• Ifra Saqlain
• Création 23 janvier 2023 12:22
• 0 vote