Flavio

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I believe what Zendesk shows its users through this and many other highly-requested features for small businesses is that small accounts don't really move the needle of development prioritization f...

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• Flavio
• Création 1 mai 2020 15:09
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

I think small businesses, who would benefit the most from this feature, don't move the needle very much for Zendesk, unfortunately... if most of their revenue comes from large businesses with dedic...

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• Flavio
• Création 15 février 2020 17:44
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Strip signature from proactive texts

Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

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• Flavio
• Création 10 janvier 2020 22:01
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

+1 for all the reasons above

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• Flavio
• Création 12 novembre 2019 13:41
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize search results columns

+1 for all the reasons above :)

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• Flavio
• Création 4 novembre 2019 17:11
• 3 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

C'mon, Zendesk, be good to us and help us eliminate busy-work as you do so well!

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• Flavio
• Création 27 septembre 2019 14:28
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

+1

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• Flavio
• Création 1 juillet 2019 18:06
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Just found out about the lack of this absolutely basic feature. Such a disappointment.

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• Flavio
• Création 25 juin 2019 16:11
• 1 vote