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Mark Johnson
Adhésion le 15 avr. 2021
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Dernière activité le 05 sept. 2022
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Dernière activité effectuée par Mark Johnson
Mark Johnson a ajouté un commentaire,
Whilst it's great to see some proper sandbox options become available - I'm pretty disappointed that it's yet another feature put behind Suite Enterprise.
As a customer who has been with Zendesk for 9+ years, the biggest barrier to adoption of all the functionality you have released over the last few years is our lack of ability to sync Sandbox properly so we can validate behavior changes correctly (or re-train Agents).
Just want to put forward a recommendation that you have better sandbox options for ALL plans - so that your customers can take appropriate steps to adopt new functionality.
What's the point in building a brilliantly simple feature - if it's incredibly complicated to validate (and therefor adopt it?)
Afficher le commentaire · Modification le 05 sept. 2022 · Mark Johnson
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Mark Johnson a ajouté un commentaire,
Is this an 'all or nothing' activation? We're intrigued to see if this represents a better world to our users - but would prefer to be able to activate it in a limited way to 'trial' with a set of users and get feedback before launching globally.
Afficher le commentaire · Publication le 08 juil. 2022 · Mark Johnson
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Mark Johnson a ajouté un commentaire,
Similarly, we'd love to see an integration that enables Article Comments or Community Posts/Comments - to automatically notify a slack channel. (with the comment/post included).
This would allow our agile development teams to collaborate around the feedback/comment - before posting an official response back onto Zendesk.
Afficher le commentaire · Publication le 22 mars 2019 · Mark Johnson
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Mark Johnson a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 03 mars 2014 · Mark Johnson
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