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Jonathan Delannoye
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Jonathan Delannoye
Jonathan Delannoye a ajouté un commentaire,
Commentaire de la communauté Feedback - Ticketing system (Support)
Thanks a lot for the workaround.
I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with :
- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent
- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.
Afficher le commentaire · Publication le 04 sept. 2018 · Jonathan Delannoye
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