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Romain

Adhésion le 15 avr. 2021

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Dernière activité le 14 mai 2024

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Romain a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thanks, Sam Goulet
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.

Good luck :)

Afficher le commentaire · Publication le 22 juin 2023 · Romain

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Zsa,

Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.

With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.

Afficher le commentaire · Publication le 09 mai 2023 · Romain

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Commentaire de la communauté Feedback - Ticketing system (Support)

If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private

What's the logic here? I really don't understand

Afficher le commentaire · Publication le 28 avr. 2023 · Romain

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CommentaireFormatting and customizing your email

Hi everyone,

I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.

Does someone have a way to improve this?
Thank you,
Romain

Afficher le commentaire · Publication le 23 juil. 2021 · Romain

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