Gaëtan Tobie-Echeverria

1. Communauté
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

hi, this is still relevant. 

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• Gaëtan Tobie-Echeverria
• Création 29 novembre 2023 05:57
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Service Level Agreements - please share your feedback!

Hello, Thank you for requesting feedbacks. We are doing B2B with custom tailored SLA. See attached, we have a new policy based on only three priority and the last one is "open", meaning the countdo...

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• Gaëtan Tobie-Echeverria
• Création 15 novembre 2021 11:15
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

hello, with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas : number of view per article ...

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• Gaëtan Tobie-Echeverria
• Création 18 mai 2020 13:26
• 5 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

hello Nicole. no red sign ? are we still on track for the end of year? thank you in advance

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• Gaëtan Tobie-Echeverria
• Création 7 septembre 2018 15:07
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

If the article is behind a section only open to agents and managers then it will not be view-able. => that's it ! thank you it solve my issue

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• Gaëtan Tobie-Echeverria
• Création 15 février 2018 15:38
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

hello Jessie, the code is saved and published. This is my live theme :-( No change made on the CSS, I copy paste it at the bottom of the existing css file. Here is the JS piece if it can help. and...

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• Gaëtan Tobie-Echeverria
• Création 15 février 2018 09:55
• 0 vote

1. Communauté
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

hello, Is it working for everybody ( for agent and admin and also for end-user)? I've follow the procedure and install each file so I get the notification banner when I do the preview from Guide in...

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• Gaëtan Tobie-Echeverria
• Création 8 février 2018 21:17
• 0 vote