System Automation (Chee Lee)

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

+1 On this as well. We would like this to be available for to us to measure.    

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• System Automation (Chee Lee)
• Création 3 octobre 2019 21:06
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

Hi Nicole, We would like to be able to measure the amount of 'Online Time' an Agent has with Zendesk Talk through the Zendesk Explore (Talk Dashboard). With this data, we would like to be able to c...

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• System Automation (Chee Lee)
• Création 3 octobre 2019 22:59
• 1 vote