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Mie Dohn
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Mie Dohn
Mie Dohn a ajouté un commentaire,
Hi guys,
Does any one know if and how it is possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have signed up for (custom organisation field). I would like them to be shown where marked with red in screendump:
Looking forward to hearing from you.
Br. Mie
Afficher le commentaire · Publication le 25 oct. 2018 · Mie Dohn
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Mie Dohn a ajouté un commentaire,
I need this as well.
I think it is weird that no SLA metric can be triggered be an internal note. We try to work 100% SLA based, and this makes it a bit complicated because some tickets just get forgotten. This is both related to tickets submitted by agents and tickets with only internal comments e.g. a phone call, which has obviously had public activity (via the call it self).
Afficher le commentaire · Publication le 08 août 2018 · Mie Dohn
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