Mie Dohn

1. Communauté
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi guys,  Does any one know if and how it is possible to add a (custom) field to the user profile. I would like to show which organization the user is connected to and also which SLA-Plan they have...

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• Mie Dohn
• Création 25 octobre 2018 11:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

I need this as well.  I think it is weird that no SLA metric can be triggered be an internal note. We try to work 100% SLA based, and this makes it a bit complicated because some tickets just get f...

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• Mie Dohn
• Création 8 août 2018 10:56
• 3 votes