Nook Hutasuwan
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Dernière activité
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Dernière activité effectuée par Nook Hutasuwan-
Nook Hutasuwan a ajouté un commentaire,
I was trying to create a workaround you suggested. Workaround: use a notify target "email" type to send emails to the person who needs to be CC'd. But mine does not show the "Email" type only the ...
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Nook Hutasuwan a ajouté un commentaire,
+1 please
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Nook Hutasuwan a ajouté un commentaire,
+1 for me too, we use on hold a lot as we need confirmation from the third party and its something we cannot control. So would be really great if we can have the SLAs stop counting during on-hold s...