shelley

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Providing agents with more information using the Iframe and Text apps

The link in the installation for the icon set 1 & 2 doesn't work. Can this please be fixed. Thanks

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• shelley
• Création 25 septembre 2023 05:03
• 0 vote

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring visitor satisfaction with chat rating

As per the comment in this article "Agents can choose to prompt visitors to leave a rating..." is this possible if using the classic web widget in AWS? If so where is this option located in the tic...

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• shelley
• Création 21 juin 2023 04:00
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Jane Doe ZenViews sounds almost too good to be true! Unfortunately your website lacks any detail about Zen Apps factory, who the company is, where the company is based, who is in the company etc...

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• shelley
• Création 16 avril 2023 22:44
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Working with Chat tags in the Zendesk Agent Workspace

Thanks Julio H Unfortunately it is not possible. I spent a bit of time with your ZD Support team on this issue and they were the ones to tell me it is a limitation. FYI - the link goes to marketpla...

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• shelley
• Création 10 avril 2023 23:21
• 0 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Hi Julio H Thank you for your comment. The link to Reporting with Tags goes to marketplace for an App call Smart End-users Merge app. I am thinking this is not the document you were referring to?I ...

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• shelley
• Création 10 avril 2023 23:18
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. No IPs available in Chat

thanks Jupete Manitas for the update, good to know that it is still on the roadmap.

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• shelley
• Création 4 avril 2023 05:35
• 0 vote

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Send messages to your customers waiting in the queue

Dane thanks so much for your time and effort on putting this together. I will give it ago and reach out if we have any issues. Thanks again!

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• shelley
• Modifié 4 avril 2023 01:56
• 0 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Hi, After recently moving over to AWS I have discovered some other Chat limitations, which should be added to the article Transfer Chat - audible sound notifications do not work! Meaning when an a...

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• shelley
• Création 20 mars 2023 02:19
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Working with Chat tags in the Zendesk Agent Workspace

Hi Lisa Kelly, Can I suggest an article update for the section under Using Chat tags in the Zendesk Agent Workspace, the last point about chat tags added by shortcuts. I have recently discovered fr...

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• shelley
• Création 20 mars 2023 02:18
• 0 vote

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Thank you for your reply Lisa Kelly. I have contacted ZD Support and they confirmed it is a known limitation of the AWS system. It maybe helpful to note that in this article so other customers are ...

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• shelley
• Création 20 mars 2023 02:10
• 0 vote