Thomas D'Hoe

I'm addicted to Zendesk. I have been working with Zendesk since 2013 and am proud of what we are doing with Premium Plus (Zendesk Master partner)

Community Moderator

Activité totale

93
Dernière activité

23 mai 2023 18:17
Membre depuis

16 avril 2021 03:49
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1 utilisateur
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1 utilisateur
Votes

9
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48

Aperçu des activités

Dernière activité effectuée par Thomas D'Hoe

Thomas D'Hoe a créé une publication, 23 mai 2023 12:38
Best Practice for Assigning Outbound Call Tickets (via Talk) in Zendesk Support
1. Communauté
2. Tips from users - Zendesk Suite
Introduction: This best practice addresses the assignment of tickets in Zendesk Support when making outbound calls. It provides an explanation that may not be found in the Zendesk documentati...
- Thomas D'Hoe
- Modifié 23 mai 2023 12:40
- 2 abonnés
- 1 commentaire
- 1 vote
Thomas D'Hoe a ajouté un commentaire, 18 mai 2023 08:48
Hi, When will this be available?
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- Thomas D'Hoe
- Création 18 mai 2023 08:48
- 0 vote
Thomas D'Hoe a ajouté un commentaire, 18 mai 2023 06:28
Hi Barry, Thanks for letting me know. Looking forward to this. One thing I would add here, I wouldn't do it based on the offline status (only), but make it possible to do it on a custom agent stat...
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- Thomas D'Hoe
- Création 18 mai 2023 06:28
- 0 vote
Thomas D'Hoe a ajouté un commentaire, 18 mai 2023 06:21
Hi Barry, yes we would like to
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- Thomas D'Hoe
- Création 18 mai 2023 06:21
- 0 vote
Thomas D'Hoe a créé une publication, 15 mai 2023 12:23
Agent status: out of office with omnichannel
1. Communauté
2. Zendesk Suite Q&A
Hi, What if > an agent is sick our out of office for a longer period? There is no way in Zendesk to auto-unassign tickets from an agent based on a agent status. So, we should have the possibility ...
- Thomas D'Hoe
- Création 15 mai 2023 12:23
- 2 abonnés
- 2 commentaires
- 1 vote
Thomas D'Hoe a créé une publication, 15 mai 2023 07:28
Inactive message scenarios for assignment and capacity rules
1. Communauté
2. Zendesk Suite Q&A
There should be a way that as a company you can decide how to assign inactive message conversations. For now, they don't affect capacity, but for some organisations, the message ticket is the same...
- Thomas D'Hoe
- Création 15 mai 2023 07:28
- 3 abonnés
- 2 commentaires
- 5 votes
Thomas D'Hoe a ajouté un commentaire, 9 mai 2023 07:36
Hi, In your resolution step , the second bullet point > an admin can manually set all agent statuses to offline. How do you do that? Because for so far I know, this is not possible in Zendesk. Thomas
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- Thomas D'Hoe
- Création 9 mai 2023 07:36
- 0 vote
Thomas D'Hoe a ajouté un commentaire, 2 mai 2023 19:15
Hi Orsolya Forster Correct me if I'm wrong, but custom help centres will need to be updated manually?
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- Thomas D'Hoe
- Création 2 mai 2023 19:15
- 0 vote
Thomas D'Hoe a ajouté un commentaire, 24 avril 2023 12:33
How does language detection interact with messaging? Can the language of the end user be detected with messaging as you do with the web widget (classic)?
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- Thomas D'Hoe
- Création 24 avril 2023 12:33
- 0 vote
Thomas D'Hoe a ajouté un commentaire, 8 avril 2023 05:06
Hi Ruben, You can use a button link to do that. https://support.zendesk.com/hc/en-us/articles/5133127616282#topic_ewh_2nm_nwb
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- Thomas D'Hoe
- Création 8 avril 2023 05:06
- 0 vote