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Ryan Laffey

Adhésion le 16 avr. 2021

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Dernière activité le 14 févr. 2022

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Ryan Laffey a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I second this. Instead of the current system where it is round-robin, based on the agent who has not been on the call for the longest amount time (I believe is the logic). I'd like to have a cascading system in which I have an agent who will be able to take the most calls and is first to ring whenever available, then trickle down as specifically assigned from there.

Afficher le commentaire · Publication le 25 mars 2021 · Ryan Laffey

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