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Matthew Feczko
Adhésion le 16 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Matthew Feczko
Matthew Feczko a ajouté un commentaire,
If we switch this on, and want to integrate with services that are on Amazon AWS, how would we enable those services to connect with our Zendesk instance? Since you can't whitelist all of Amazon AWS...
Afficher le commentaire · Publication le 27 août 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
Hi @... I misspoke. It's 12 and 8, so 20 in total. Although we use QuickiePlus and Lovely Views.
Afficher le commentaire · Publication le 29 juin 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
So for those of you who have 20 shared views and 10 personal views, you need to zoom out to 80% to see the 'Manage Views' link.
Afficher le commentaire · Publication le 28 juin 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
@... it's missing from mine. No 'Manage Views' at the bottom. One of my colleagues DOES have that link though oddly.
Afficher le commentaire · Publication le 28 juin 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
I'm seeing the same hting as @.... @... the 'more' link is gone!
Afficher le commentaire · Publication le 28 juin 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
Hi @... if that's the case, can you please update the original post above and call that out specifically? FYI @...
Afficher le commentaire · Publication le 01 juin 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
+1 yes please! This is key to how we would like to use Zendesk.
Afficher le commentaire · Publication le 28 mai 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
Would you be able to call out whether you recommend configuring a VPN or not? Historically I believe this was required from a best practices security perspective. But is this still the case? Does VPN work with Talk and Zendesk in general?
Afficher le commentaire · Publication le 19 mai 2021 · Matthew Feczko
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Matthew Feczko a créé une publication,
Our Zendesk Guide was originally set up in the language of en-us, which I imagine many of those Zendesk instances in GB were accidentally set up in. When articles are made, you must choose the specific language. There's no way to easily add a second language and assign it to the same article. One would need to recreate EACH article in a different language (despite en-us and en-gb being both in English).
Because of this, all of our agents, who's language is set to en-gb (localisation reasons), they don't have any visible knowledge articles listed. When the knowledge app loads, it shows that it's empty because the en-gb filter is configured.
For those language that are the same, despite localisation differences (English, namely), the request is to not exclude the filter for those, or somehow show all english-based languages. Or simply, change that in the settings to remove the automatic filter. It's as if the knowledge app is a bit too smart.
Publication le 19 mai 2021 · Matthew Feczko
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Matthew Feczko a ajouté un commentaire,
Hi Jan, I completely agree with you. I recommend using QuickiePlus instead of Lovely Views (made by the same developer) as they will give you the normal View and let you Play. It won't let you sort in multiple ways BUT it will give you all the views you're looking for. Plus QuickiePlus is only $.50 a user instead of $1.95
Afficher le commentaire · Publication le 06 janv. 2021 · Matthew Feczko
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