Joshua Bentley

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Based on what I've read in this thread, it seems like an easy solution (or at least a workaround) would be to have the system automatically assign follow-ups to the agent and if that agent is no lo...

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• Joshua Bentley
• Création 11 octobre 2017 19:50
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

Poop. Well thanks anyway! I'll explore a different way to do that. Thanks!

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• Joshua Bentley
• Création 10 mai 2017 16:21
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

Hi, Vladan - no worries. No, my question wasn't about filtering - that part I'm going to do in Excel. What I'm wondering if there's any way for the .json to be updated to add the macro title to all...

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• Joshua Bentley
• Création 10 mai 2017 16:06
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

This is awesome! It's going to help us a lot. I'm working on creating an Excel macro to clean up the file so we can easily review just the comments to make sure they're up to date, but it's proving...

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• Joshua Bentley
• Création 5 mai 2017 19:28
• 1 vote