James

1. Communauté
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

After following Melissa's post i've managed to get it working. Thanks a lot! The JSON body that Ash posted originally worked fine for me. 

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• James
• Création 23 décembre 2020 11:56
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Hi Ash, It says it has triggered, however the tags are not being added to the tickets. The JSON script in the Trigger settings should add the following tags, correct?  "attachments_yes" "attachment...

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• James
• Création 8 décembre 2020 16:21
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Thanks Ash, the trigger doesn't seem to be working still :(.  Please can you confirm all the 'Conditions' and 'Actions' you are setting for the trigger?  Cheers

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• James
• Création 8 décembre 2020 15:58
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Hi, thanks for the advice! However I am receiving a parse error on line 2:  Expecting 'STRING', '}', got 'undefined'   Any ideas how to fix this? Thanks!

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• James
• Création 8 décembre 2020 10:13
• 0 vote