Alisha Strawbridge

1. Zendesk updates
2. Announcements
3. Announcing the replacement of all-time live metrics with time-bound metrics for Support tickets

I'm a little confused - let me playback...When you say New tickets (30 mins) = 4 ticketsIS this showing me that as of 30 mins ago there were 4 Tickets at the time in New status? OR IS this showing ...

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• Alisha Strawbridge
• Modifié 8 juillet 2022 12:47
• 3 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding social media buttons to your emails

Can we add google and apple app icons/links ?

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• Alisha Strawbridge
• Modifié 22 juin 2022 06:33
• 0 vote

1. Guide
2. ...
3. How to manage the help center
4. How do I update Help Center articles with the API?

Hi there, That link on Translations brings me to a 404 - not found.

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• Alisha Strawbridge
• Création 26 octobre 2021 00:59
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

do you think I can use this exact method for anytime a ticket is updated by an end-user with public comment with attachment ?

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• Alisha Strawbridge
• Création 30 décembre 2020 12:51
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

We are very interested in seeing macros being available at a ticket updates data set level. We want to measure more activity and highlight more information in events such as who is using which macr...

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• Alisha Strawbridge
• Création 26 août 2019 08:15
• 2 votes