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Firstbeat Technologies Oy

Adhésion le 16 avr. 2021

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Dernière activité le 14 juil. 2022

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Dernière activité effectuée par Firstbeat Technologies Oy

Firstbeat Technologies Oy a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I did not know that this "feature" existed but now that I do, I want it! For me clicking the ticket# from the tab does not copy it, so how did you get it to work? Is there a setting for it?

Afficher le commentaire · Publication le 14 juil. 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy a ajouté un commentaire,

CommentaireMore integrations

Thanks! That form worked now! I have no idea why it didn't work last week. I'll wait for their response.

Afficher le commentaire · Publication le 28 mars 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy a ajouté un commentaire,

CommentaireMore integrations

Softserve's contact form isn't working, so I'm sending my question here. Is it possible, and if it is, how to confine the Zendesk for Teams bot to a single channel within a team in Teams? I've added the integration to a team with multiple channels and the bot is commenting on everything posted on every channel within that team. It's kinda funny, but caused too much interference, so I had to remove the integration. Could someone help with this, thanks!

Afficher le commentaire · Publication le 24 mars 2022 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

I want this too! Most of our client are Finnish speakers, so this would be great!

Afficher le commentaire · Publication le 22 juil. 2021 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

Can I make the Answer bot to search and suggest articles in several brands when we have only one support email set up? For example, we have three brands, thus three Help Centers, but we have only one email address for support that helps with all the brands. Also can I set up the Answer bot to the Sandbox when I have it purchased to my main account?

Afficher le commentaire · Publication le 22 juil. 2021 · Firstbeat Technologies Oy

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Firstbeat Technologies Oy a ajouté un commentaire,

CommentaireMore integrations

Can I sync Support tickets to the Company timeline or the Deal view?

Currently, you can only display tickets in the contact timeline.

Where can I upvote this as a feature? We would find this very useful for us.

Afficher le commentaire · Publication le 18 févr. 2021 · Firstbeat Technologies Oy

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