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Hussain Mithaiwala

Adhésion le 16 avr. 2021

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Dernière activité le 07 déc. 2021

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Dernière activité effectuée par Hussain Mithaiwala

Hussain Mithaiwala a ajouté un commentaire,

CommentaireTicket customization

Hi Kasper

Thank you for your reply.

I did try it the same way you have written, however didn't work.

I will try it again and will update if successful.

Regards

Hussain

Afficher le commentaire · Publication le 06 mai 2021 · Hussain Mithaiwala

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Hussain Mithaiwala a ajouté un commentaire,

CommentaireTicket customization

Hello!

This feature is really good. 

Firstly, can this be used if there is only 1 form? meaning I don't need to put in the ticket form ID.

hc/en-us/requests/new?tf_1260812645989=

I just want to get an idea on the dropdown values, it says to use option and value

If I have a dropdown with 2 values
VALUE = ABC, TAG = ABC_TEST

VALUE = XYZ, TAG = XYZ_TEST

What would the url be for such a case using the one I pasted above.

Appreciate your help.

Hussain

 

Afficher le commentaire · Publication le 06 mai 2021 · Hussain Mithaiwala

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Hussain Mithaiwala a ajouté un commentaire,

CommentaireTicket management

Hello All

Is it me or is this article not in line with agent workspace. The options mentioned here are different that what is shown to me in my account.

Afficher le commentaire · Publication le 10 mars 2021 · Hussain Mithaiwala

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