Recherches récentes
Pas de recherche récente

Hamish McLean
Adhésion le 16 avr. 2021
·
Dernière activité le 28 déc. 2023
Suivis
0
Abonnés
0
Activité totale
11
vote
1
Abonnements
4
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Hamish McLean
Hamish McLean a ajouté un commentaire,
65535 bytes limit is way too small.
This needs to be increased and the Admins allowed to set the limit.
Afficher le commentaire · Publication le 28 févr. 2023 · Hamish McLean
0
Abonnés
1
vote
0
Commentaire
Hamish McLean a ajouté un commentaire,
Great, is it a secret or can you tell me what menu items to select and what to tick/untick please.
Details are important as there are some ZenDesk champions here and others, like me, just simple users with other jobs to do.
Thanks
Afficher le commentaire · Publication le 23 août 2022 · Hamish McLean
0
Abonnés
2
Votes
0
Commentaire
Hamish McLean a ajouté un commentaire,
Sounds like a lot of Buzzzz words and phrases.
- old familiar paradigm.
- benefits in the long term
- new muscle memory
- serve much richer types of tickets
- a unified way that is consistent
- change is inevitable
Can we get to the real issue here please and focus on what works for ZenDesk clients and what's going to stuff us up.
We must have the ability to make tickets default into internal notes - otherwise, things will be sent to clients that we do not want to send to clients - we might lose customers.
I'm pretty sure my staff can develop new muscle memory to switch to Public Reply.
The old paradigm is that developers are making sweeping assumptions about what makes a better product . In my experience, developers never talk to clients/users....most of them like it that way.
There is a need to ask users what works for them and develop the product that way. Technically, it might not be as good a product - but if it works better for the customer......
Afficher le commentaire · Publication le 23 août 2022 · Hamish McLean
0
Abonnés
2
Votes
0
Commentaire
Hamish McLean a ajouté un commentaire,
Hi and thanks for taking an interest.
I have already reached out to Harvest - their only comment was that they felt this was related to AutoFill in Chrome - it's not as I have reset this over and over. AutoFill works for addresses etc just fine.
So, I was hoping that other ZenDesk users may also use Harvest and been able to fix this before - fingers crossed as it is a real time saver.
Afficher le commentaire · Publication le 21 avr. 2022 · Hamish McLean
0
Abonnés
0
Votes
0
Commentaire
Hamish McLean a créé une publication,
Been using Harvest for quite some time to track time spend against each client etc.
The ZenDesk bolt on has been great too.
Previously, the time entry field has cached previous/often used entries which makes it much quicker to enter details.
However, recently, there has been no cached times - they're all gone and they're not coming back.
This could have happened when I had to add a few more google accounts in Chrome. However, I have now removed these and removed and reinstalled both chrome and the Zendesk addon - no luck.
The cached times still show when I use Harvest just not when I use Harvest within Zendesk.
Would appreciate any help.
Publication le 21 avr. 2022 · Hamish McLean
0
Abonnés
3
Votes
2
Commentaires
Hamish McLean a ajouté un commentaire,
Definitely - many customer field need a default value - this would be a great time saving feature and help ensure ZenDesk exports maintain correct layouts
Afficher le commentaire · Publication le 04 févr. 2021 · Hamish McLean
0
Abonnés
1
vote
0
Commentaire