Alexey Krasnichenko

@... this is not a solution - to quit vedor for something they are not in charge of. With all due respect it's like to quit drinking coffee because you don't like the mugs available.

Reviving the previous thread would be a good thing as the need to improve ticketing system from the customer's side is also a vital part of the proper communication between our agents and customers.

Guys, everything is rather helpful here, but everybody forgets about the actual accessibility of the content - "internal data" hidden with JS will still be available in Google indexing services moreover, if a customer Follows the article its updates are sent to their e-mail, and in plain text internals will be revealed.

So I want to ask ZenDesk development. There were requests about such functional changes to keep internal data internal at all angles since 2015 - haven't you come up with anything yet? Could you be more active?

I would love to see it too

This feature is vital, so could you please provide any ETA?