Ilya Gook

1. Bots and automation
2. Custom bots and bot building documentation
3. Using pre-trained intents in answers

 Advanced AI add-on article is not accessible for some reason Aimee Spanier

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• Ilya Gook
• Création 10 mai 2023 08:48
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

@... seconding the last comments from Zach: this "Make email comments from CCed end users public" setting is not new, and it's not a proper fix for the problem, more of a temporary workaround. It's...

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• Ilya Gook
• Création 14 octobre 2021 09:11
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

@... will the CCs and followers – Tickets replied to by a CC get no SLA issue be addressed as well? 

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• Ilya Gook
• Création 12 octobre 2021 11:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

BTW this is the best workaround we've managed to find so far: Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied

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• Ilya Gook
• Création 21 septembre 2021 09:22
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

+1, honestly, treating such comments as internal notes and not public comments looks like a real crutch to me

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• Ilya Gook
• Création 10 février 2021 15:12
• 0 vote