John Morrison

I agree.  There has to be an easier way to color code reporting results.

I agree.  This feature really needs to be brought back. The numbers that are skewed by VPN would be minimal.

In the old Insight, you used to be able to assign Ticket ID functionality to the ticket count metric to make the ticket count clickable, bringing up the list of Ticket IDs for that metric. 

Please bring back this feature.   

The old Insight used to have a Geo Chart showing where tickets were being created using a map of the world. This should be brought back.

I would like to see admins be given the ability to re-open closed tickets.  This would definitely be preferable then having to create an entirely new ticket. Especially in cases where the existing ticket has been open for awhile and gets closed by mistake.  Having to refer back to a separate ticket for documentation on an issue or project is time consuming and inefficient, both from our stand point and our customers.