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Robert Winther

Adhésion le 16 avr. 2021

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Dernière activité le 26 janv. 2023

CTO, Consensus IT

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Dernière activité effectuée par Robert Winther

Robert Winther a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

PLEASE prioritize this!

We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies.

It's the worst of the many, bad bad UX/UI decisions that have been made with the big update of last year.

Afficher le commentaire · Publication le 05 janv. 2023 · Robert Winther

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Robert Winther a ajouté un commentaire,

CommentaireAdditional ticket channels

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the tabs will be more useful to agents than having multiple tabs showing “Conversation with XYZ”.

Clearly not 'more useful' to all, looking at how many have requested having at least the ability to chose if Subject Line instead.

8 months after Ethan formally made a post requesting the feature, and as usual from Zendesk, no signs of listening to their Customers.

Afficher le commentaire · Publication le 15 nov. 2022 · Robert Winther

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Robert Winther a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Agree: Just got the same notification, and the wording makes it sound like no licenses is available.

It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnecessary licenses.

Afficher le commentaire · Publication le 29 oct. 2020 · Robert Winther

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