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Bobby Quezada

Adhésion le 15 avr. 2021

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Dernière activité le 23 oct. 2021

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Bobby Quezada a ajouté un commentaire,

CommentaireAdditional ticket channels

Is there any settings that would prevent an agent to select forwarding calls and grey out the option to select call forwarding? Some of our members have seen the message not configured when their numbers are already configured in their profile.

Afficher le commentaire · Publication le 16 sept. 2021 · Bobby Quezada

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Bobby Quezada a ajouté un commentaire,

CommentaireBuilding reports

Hi, 

Can we report talk data based by custom organization fields. For example, were looking to be able to report on all callers with the organization field of "free", and view metrics like total talk time, and total calls. 

Afficher le commentaire · Publication le 22 févr. 2021 · Bobby Quezada

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