Vaughan

1. Zendesk updates
2. Announcements
3. Announcing the malware scanning feature

I would like to be able to create a workflow to notify Admins when attachments flagged. Is the malware flag an action/event that a trigger can be built around? Are any tags applied when Zendesk blo...

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• Vaughan
• Création 28 juin 2022 16:40
• 2 votes

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. How are calls routed to my agents in Talk?

Please clarify sentence 2 of paragraph 1: "If an agent misses or declines a call then the call is routed to the next available agent." Does this imply the call is routed to the next agent "who has ...

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• Vaughan
• Création 19 mai 2022 19:26
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

I too would love an update on this feature request. Is this on the roadmap for 2022?

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• Vaughan
• Création 21 mars 2022 20:12
• 0 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: March 2022

Hello DJ Buenavista Jr., Thank you for replying but no "X button" exists in the pop up, simply the option to either "remind me later" or "watch now". Below is a screenshot to help illustrate. Regar...

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• Vaughan
• Création 18 mars 2022 14:58
• 3 votes

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: March 2022

The "What's New" pop-ups are being served to Agents and non-Admin users in Zendesk. This introduces distractions to the Agent experience and is not ideal. How can the pop-ups for "What's New" be su...

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• Vaughan
• Création 17 mars 2022 18:47
• 3 votes

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

YesterdayAll my settings were just a click awayThis time it looks like it is here to stay :(Oh I believe, in good updates To add actual substance, I find this update bothersome in multiple ways but...

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• Vaughan
• Création 15 mars 2022 15:13
• 7 votes

1. Account
2. ...
3. Accounts and billing
4. About Support settings in Admin Center

YesterdayAll my settings were just a click awayThis time it looks like it is here to stay :(Oh I believe, in good updates To add actual substance, I find this update bothersome in multiple ways but...

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• Vaughan
• Création 15 mars 2022 15:13
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Integration with Tableau

Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) th...

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• Vaughan
• Création 28 février 2022 20:22
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore API

Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) th...

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• Vaughan
• Création 28 février 2022 20:17
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Suggestion: World Map in Zendesk

Agreed. As we continue to expand globally this would be an interesting feature. Make sure to vote for this if you like it!

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• Vaughan
• Création 20 décembre 2021 21:43
• 0 vote