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Denielle Booth
Adhésion le 16 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Denielle Booth
Denielle Booth a créé une publication,
Hi there,
We want to be able to enforce agents to fill our required ticket fields prior to merging. It's my understanding that it's currently not possible. This would be great in being able to report on duplicates and true ticket volume for each of our GTMs (currently distinguishable by a custom ticket field). Since we're unable to require that field to be filled prior to merging, we have a lot of tickets with a null value for that field and we're unable to see how many of those are from which GTM.
Publication le 27 oct. 2021 · Denielle Booth
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Denielle Booth a ajouté un commentaire,
How do we disable this? What if we don't want a follow-up ticket to be created?
Afficher le commentaire · Publication le 11 mars 2021 · Denielle Booth
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