Riah Lao

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

Is this something that Zendesk can offer as out of the box functionality (via view condition) without needing to do extra step to create trigger etc.

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• Riah Lao
• Création 21 septembre 2023 18:31
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Is there a way to set an alert when there more than X amount of tickets on one board?

Hi, Is this still not possible?

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• Riah Lao
• Création 21 août 2023 23:04
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using AI to summarize and enhance ticket comments (EAP)

Hi, If the user redacted some PII, does the call to OpenAI send the redacted or unredacted/original content when the user clicks the Generate summary button?

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• Riah Lao
• Création 28 juillet 2023 16:35
• 0 vote

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Automatically tagging tickets from specific users and organizations

Is it possible to add and capture the tag from the trigger but based on the ticket assignee?

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• Riah Lao
• Création 20 juin 2023 23:13
• 0 vote

1. Communauté
2. Zendesk APIs
3. South East Asia E-commerce Platforms (Lazada, Shoppee, Qoo10) linking to Zendesk

Is there update to this?

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• Riah Lao
• Création 13 avril 2023 00:18
• 0 vote

1. Support
2. ...
3. Multiple language support
4. Exporting and importing dynamic content

Is there a limit of rows for Dynamic Content import?

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• Riah Lao
• Création 15 février 2023 18:40
• 0 vote

1. Support
2. ...
3. Ticket automation and collaboration
4. Best practices for getting started with intelligent triage

Hi Jake Bantz, will this work for live chat tickets?  

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• Riah Lao
• Création 14 décembre 2022 22:09
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for repetitive ticket responses and actions

When you apply a macro that is set to Private then update content from that then change to Public reply, it deletes the entire content. Is that expected behavior now? We want to provide templates f...

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• Riah Lao
• Création 9 novembre 2022 23:57
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Any update on this?

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• Riah Lao
• Création 9 novembre 2022 19:56
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Add attachments to chat shortcuts

Still no updates?

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• Riah Lao
• Création 2 novembre 2022 22:48
• 0 vote