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Aya

Adhésion le 16 avr. 2021

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Dernière activité le 05 avr. 2024

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Dernière activité effectuée par Aya

Aya a créé une publication,

Publication Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

Modification le 05 avr. 2024 · Aya

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Aya a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

Afficher le commentaire · Publication le 27 févr. 2023 · Aya

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Commentaireカスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

Afficher le commentaire · Publication le 15 févr. 2023 · Aya

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Aya a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

Afficher le commentaire · Publication le 11 nov. 2022 · Aya

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1 here too! 

Afficher le commentaire · Publication le 13 juil. 2022 · Aya

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Aya a créé une publication,

Publication Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

Publication le 06 juil. 2022 · Aya

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CommentaireUsing AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

Afficher le commentaire · Publication le 30 mai 2022 · Aya

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Aya a créé une publication,

Publication Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

Publication le 25 juin 2021 · Aya

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Commentaire de la communauté Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

Afficher le commentaire · Publication le 08 févr. 2021 · Aya

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Commentaire de la communauté Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

Afficher le commentaire · Publication le 16 oct. 2020 · Aya

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