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Kris Parker
Adhésion le 17 avr. 2021
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Dernière activité le 26 oct. 2021
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Dernière activité effectuée par Kris Parker
Kris Parker a ajouté un commentaire,
Does Total Calls Accepted (Total number of calls the agent answered) count callback requests as well as inbound calls? I'm trying to track down a difference in numbers and that seems to be a potential cause.
Afficher le commentaire · Publication le 07 janv. 2021 · Kris Parker
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Kris Parker a ajouté un commentaire,
It seems silly to me that this conversation has been going on for 5 years with promises that "it's being looked" into by the Product team.
From the perspective of the customers here it seems like such an obvious feature that comments on articles / guide, etc would generate a ticket and route into our Zendesk instance. I'm not asking to connect two different companies here - but rather the products offered by the same company (Zendesk) that we're paying for should have a tight integration.
Afficher le commentaire · Publication le 27 févr. 2020 · Kris Parker
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