Steven Straker
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Dernière activité effectuée par Steven Straker-
Steven Straker a ajouté un commentaire,
@Barry Neary, I don't believe the existing matching/routing logic should change - in my opinion, this works just fine. However, it is the ability to assign/remove skills programmatically to a ticke...
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Steven Straker a ajouté un commentaire,
This would also be helpful for those with existing tickets who would like to start using skills-based routing. We'd be able to create triggers or automations to assign skills on existing tickets up...